Privacy Policy

This Privacy Policy describes how San Pablo Heavy Duty Towing ("we," "us," or "our") collects, uses, and protects information gathered through our website at sanpabloheavydutytowing.com (the "Site") and through your communications with us. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you fill out a contact form, request an estimate, or contact us by phone or email, we may collect:

• Your name
• Phone number
• Email address
• Physical address or location
• Details about your vehicle or service request
• Any other information you choose to provide

Information Collected Automatically

When you visit our Site, certain information is collected automatically, including:

• IP address and general geographic location
• Browser type and version
• Operating system
• Pages viewed and time spent on the Site
• Referring URLs (the page you came from)
• Date and time of your visit

2. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device. We use them to:

• Understand how visitors use the Site
• Remember your preferences
• Measure the effectiveness of our content

We may use third-party analytics tools such as Google Analytics to collect and analyze Site usage data. These tools may set their own cookies and are governed by their own privacy policies. You can opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout. Most browsers allow you to refuse or delete cookies through their settings - doing so will not prevent you from using the Site, but some features may not function as intended.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests, questions, and inquiries
• Schedule and provide towing and roadside services
• Send you information you have requested, such as estimates or confirmations
• Improve our website content and user experience
• Analyze how the Site is used so we can make it more useful
• Comply with applicable laws and regulations
• Protect against fraud or misuse of our services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: We may share information with third-party vendors who help us operate the Site or deliver services (for example, our contact form provider). These vendors are required to handle your information securely and only for the purpose of providing services to us.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or subpoena.
• Business transfers: If our business is sold or merged with another entity, your information may be transferred as part of that transaction.
• Protection of rights: We may share information to protect the rights, property, or safety of San Pablo Heavy Duty Towing, our customers, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will delete it or anonymize it in a secure manner.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of certain uses of your information
• Request a copy of your data in a portable format

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 9 of this policy.

7. Security

We take reasonable steps to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new effective date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.